It is the policy of ECHO to provide assistance to persons and families who have encountered a difficult situation and who require a measure of assistance beyond that provided by federal, state and local governments.  ECHO strives to provide enough assistance to solve, or help to solve, the immediate problem and to encourage the client to take steps to overcome their difficulties without making the client dependent on continuing assistance.  We also recognize, however, that there are unfortunate persons and families who, despite their best efforts, will need continuing assistance from ECHO.

ECHO policy prohibits discrimination as it relates to service delivery on the basis of race, creed, color, religion, gender, age, national origin, physical or mental health, sexual orientation or any characteristic protected by law.  We have barrier-free access to our entrance, an accessible restroom, and accessible routes inside and outside the building.  For hearing-impaired persons, we use the Virginia relay number.